SCHEDULE 1 – PRIVACY POLICY

1. Introduction

Welcome to Build 2 Trade Pty Ltd, trading as “Build 2 Trade” (“we”, “us”, “our”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your data when you use our website, mobile application, and services (collectively, “the Platform”).

2. Information We Collect

We collect the following types of information:

• Personal Information: Name, contact details, ABN, license numbers, insurance documents, references, social media links.
• Business Information: Company name, business registration details, project information.
• Financial Information: Payment details (via Stripe), billing history.
• Sensitive Information: Trade licences, insurance certificates, building plans, project documentation.
• Usage Data: Device info, IP address, location/GPS data, log files.
• Reviews and Ratings: Submitted by users about each other.
• Communications: Messages exchanged via the platform.

3. How We Use Your Information

We use your data to:

• Verify user identity and credentials.
• Facilitate matching between builders, tradies, and suppliers.
• Process payments and subscriptions.
• Improve our services and user experience.
• Conduct internal analytics and marketing (with consent where required).
• Monitor and enforce platform compliance.
• Manage disputes and customer support.
• Comply with legal obligations.

4. Disclosure of Information

We may share your data with:

• Our administrative and support staff.
• Payment processors (e.g. Stripe).
• Service providers involved in hosting, analytics, and data processing.
• Legal or regulatory authorities, when required.
• Other users of the platform (e.g. when your profile is shown).

We do not currently share data internationally.

5. Data Retention

We retain personal data and job-related documents for up to 3 years, unless required longer by law. You may request deletion of your personal data after this period.

6. Data Security

We take reasonable steps to protect your data, including access controls and encryption. However, no system is completely secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Access your personal data.
• Request corrections or updates.
• Request deletion of your data (subject to contractual obligations).
• Withdraw consent for certain uses.

Contact us via the admin portal for any privacy-related requests.

8. Cookies & Analytics

We may use cookies and third-party analytics tools to monitor usage patterns and improve the platform.

9. Marketing Communications

We may send you email or SMS messages about your account or promotions. You can opt out at any time.

10. Age Restrictions

You must be 18 years or older to use the platform.

11. Contact Us

For privacy inquiries, contact us through the admin portal or by emailing admin@build2trade.com.au